Remote support allows a technician to support end user’s computer from a remote location. In this way, support engineer does not even need to come to your place or office to service your computer.
We at Telerain have been doing remote support for various clients. Why? It is more convenient and at the end, both end user and support will grasp the fundamentals of the desktop PC.
There are important lessons that I have learned from giving this type of support. One of them is that, people just want to get their job done. Of course, being someone who gives a remote support you always wanted to help the end user and have the job done. You should also need patience as it is the only answer for everything to have it resolved. There are times you want to step away and call the end user to have things sorted out. The more details you gather, the better. This will trim down or isolate the issues client is encountering. More importantly, being a remote support, you must take notes because you will never know that problem might return or reoccur. As a remote support, it is always satisfying once you are able to fix the issue and help the end user and you also get a happy client.
Telerain Inc 